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Thanks to our proven communication method, we ensure that everyone involved in such a project is on the same page:

• we identify all stakeholders
• we think along with them in their language and vocabulary
• and we also pay attention to and respect the organization, the team, and the individual.

Business glossary

One of the tools that can lead to better mutual understanding and appreciation of each other's work is the company-wide glossary. It takes some time and effort to compile, but it's more than worth the investment. Such a business glossary, where all employees can find a single version of the truth regarding business terms, offers many benefits:

• it helps preventing misunderstandings and frustrations.
• it saves time: you don’t have to explain each term repeatedly.
• it immerses new employees in your company’s language in one central place.

Without a business glossary, small misunderstandings can lead to major communication breakdowns and, consequently, big mistakes. For example, if you use terms like "customer" and "client" interchangeably, is everyone in your company talking about the same thing? Or when you refer to a PO, is that a purchase order or a production order?

Glossary function

Sparx Enterprise Architect, the tool we use to model processes, applications, and data objects, has a built-in glossary function. By consistently including abbreviations and terms in that glossary, you ensure that everyone who views the models interprets everything in the same way.